| 1. Rationale: |
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• A lifecycle for business change.
• The role of the Business Analyst.
• A comparison of the business analyst and systems analyst roles.
• Purpose of analysing and modelling business systems.
• Overview of business analysis approach (overview model showing roadmap/workflow).
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| 2. Strategic analysis in context :
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• Identifying the business domain.
• Internal environment analysis
• External environment analysis
• SWOT analysis
• Overview of areas of strategy, including IS strategy
• ICritical Success Factors and Key Performance Indicators
• The Balanced Business Scorecard
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| 3. Project discipline for business analysis studies: |
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• Terms of reference/project initiation.
• Business and project objectives.
• Deliverables from business analysis studies
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| 4. Understanding the situation/issues : |
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• Stakeholder analysis
• Overview of investigative techniques.
• Representation of the business situation.
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| 5. Business perspectives :
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• Identifying different perspectives.
• Defining business perspectives.
• Identifying and resolving conflicts.
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| 6. Analysing and modelling business activities :
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•Identifying activities
• Identifying dependencies
• Building a business activity model
• Business events/activity triggers
• Business rules/constraints
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| 7. Identifying potential solutions :
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• Gap analysis - comparing the ideal and existing systems.
• Defining a new business model (the processes, people and organisation).
• Identifying IS/IT requirements to support the new business model.
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| 8. Making the business case :
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• Structure of a business case
• Identifying options for business change
• Costs and Benefits analysis
• Overview of Pricing Security
• Impact analysis
• Risk analysis and management
• Presenting a business case
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| 9. Accepting the business case :
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• Testing the system for user acceptance
• Managing the implementation of change
• Realising the business benefits
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